Refund policy
Our promise
WAFA means loyalty, and we want you and your pet to love everything you order. If something isn’t right, we’ll make it right.
30-day returns
You can return unused items in their original packaging within 30 days of delivery for a full refund or an exchange.
For hygiene reasons, toys, beds and collars that have been used, played with or chewed can’t be returned unless they arrived defective (see below).
Damaged, defective or wrong item?
If your order arrives damaged, has a defect, or isn’t what you ordered, we’ll cover it completely, even if it has been used. Email us at Returns@wafapet.com within 30 days of delivery with your order number and a photo of the problem. In most cases we’ll send a replacement or issue a refund without needing the item back.
How to start a return
- Email Returns@wafapet.com with your order number and the item(s) you’d like to return.
- We’ll reply with return instructions and the return address.
- Ship the item back in its original packaging. Please don’t send returns without contacting us first.
Return shipping
For damaged, defective or incorrect items, we pay for return shipping (if a return is needed at all). For all other returns, return shipping is the customer’s responsibility, and original shipping charges are not refundable.
Refunds
Once we receive and inspect your return, we’ll email you and issue your refund to your original payment method within 5–7 business days. Depending on your bank, it may take a few additional days to appear on your statement.
Exchanges
Need a different size collar? The fastest way is to email us, and we’ll help you get the right fit.
Rewards points
Points earned on a returned purchase will be removed from your WAFA Rewards balance. Free reward items are not eligible for refund.
Questions?
Reach us anytime at Returns@wafapet.com. We’re a family business, and a real person will answer.